We are a company specializing in all aspects of Garage Door services across the residential and commercial sectors in the states of Connecticut, New York, Massachusetts and Texas. And we’re constantly expanding to other states!
Services.
- Garage door repair:
- Garage door opener installation and repair;
- Garage door cables installation and repair;
- Garage door springs installation and repair;
- Garage motor installation and repair;
- General garage door maintenance and repair;
- Door alignment;
- Sensor installation and repair;
- Keypad/remote repair and installation;
- Panels installation, replacement, repair, and insulation;
- Overhead door repair;
- Garage door installation;
- No roll-up gates/gates;
- No parts without installation.
CT
- $49-65 SC for residential repairs CT (depends on the area and hours);
- $95 SC for commercial repairs CT/MA (depends on the area and hours);
- $29-49 SC for residential repairs MA (depends on the area and hours);
- Free quote for a new door installation/opener;
- Callbacks as usual (no charge if the problem was caused by us and if it's still under warranty);
- We serve up to Brewster/ Yorktown Heights NY, CT and close areas to Boston MA.
TX
- $49-79 SC (depends on the area and hours);
- We serve Dallas, Forth Worth, McKinney, Sherman and Houston;
- 7 Am - 9 PM MON-SUN.
General workflow.
- Get a new call.
- Record the customer's information (Name, address, phone number) and input the problem with the door into “Job Description”.
- According to the line, a customer is calling us from, you have to select Provider Company in customer fields below.
- Find a time frame that works for the customer and schedule the appointment with 2 hours time frame.
- Assign a relevant technician to the job.
- Send the job to the technician 2 hours before it starts. Tech must reply/confirm within 2 min.
- Record all updates to the job until it gets done.
- Close the job in the system when it is done using Done Job Checklist.
Responsibilities.
- Answering all UAD/24H/Same Day Garage calls and scheduling/updating jobs accordingly
- Calling and texting existing customers, leads, and pending jobs
- Dispatching technicians to jobs
- Updating, assisting, and following up with technicians via texts and calls
- Verifying job's finance and payment
- Completing related assigned tasks
Main goal: turn each new caller into a scheduled appointment!
