UAD + 24H + Same Day Garage
- Overview
- UAD + 24H + Same Day Garage
Intro
We are a company specializing in all aspects of Garage Door services across the residential and commercial sectors in the states of Connecticut, New York, Massachusetts and Texas. ...
Services Overview
Residential services. Garage Door Repair (cables, rails, springs, panels/sections, window/glass, door opener/motor/operator, rail track, sensors, hinge, door seals, keypads, r ...
Extensive Script
This section includes a variety of phrases grouped by the situations they are used at. Same meaning can be delivered with different wording, and it’s your responsibility to c ...
How to Create a Job
How to Create a Job Before creating a job – check the number in the system in the 'search everything' tab. This must be done at all times to prevent double bookings. ...
Job Statuses Guideline
Job Statuses Guideline SUBMITTED Every service request must be submitted in the system as a job and then canceled appropriately If there are a couple of jobs on one tech ...
Spam Call Guide
How to attach a tag on a call. Instead of creating a lead in Workiz system, we do add a TAG on a call in Calls Workiz. 1.Go to Calls 2. Click on a call field named TAG ...
How to Schedule Jobs
You need: Tech Weekly Schedule for availability and priorities Updates from the previous shift Workiz GPS Workiz board Step 1: Check Tech Weekly Schedu ...
Done Job Checklist
Done Job Checklist Details: Check the Customer's first and last name. The first letters should be capitalized. Check job source. Copy the phone number > Calls ...
Pending Jobs Examples
The customer didn’t answer Depending on the emergency of the case, call the customer again a few more times (immediately, if the technician is waiting, and closer to the tim ...
Google Leads
Google Leads Google Local Services – pay-per-lead ads that appear on Google and bring leads that come in as phone calls. Every area has an associated location and advertisin ...
Text Messages Templates
GMB Leads Replies ► Thank you for getting in touch! We appreciate you contacting Up&Down Garage/Same Day Garage/24HRS Garage Services. [here continue with an answer to custome ...
How to Test the Lines
(Must be done at the end of each night shift and when there are suspiciously no calls) Steps: Go to PHONE NUMBERS to test (Workiz&CTM) Copy the number, then go to CT ...